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Shock and horror, some excellent customer service
Just over one year ago, I paid for an annual subscription to IGN / Gamespy's premium website. In addition to faster downloads of patches and demos, it also gave me access to plenty of MMORPG beta tests, which is the main reason I subscribed.
Consequently, I didn't use the service and completely forgot about it. At least until a week ago when I was rebilled for another year's subscription.
I wasn't too happy about this, but since I hadn't cancelled it myself, I didn't expect a refund.
But I tried anyway, so contacted their customer service department, explained the situation, and here is the response I got:
"Hi Orestis,
As a courtesy we have credited your last subscription charge to your account as per your request, we hope to see you back with us in the near future."
I didn't mention I'm a journalist in order to jump the queue, or get angry with them in any way. I am certain many other organisations wouldn't refund me in this situation, as they aren't bound to in their terms and conditions. The lesson I have learned is to always keep a look out for any subscription-based websites that take money directly from my account and not forget to cancel.
Consequently, I didn't use the service and completely forgot about it. At least until a week ago when I was rebilled for another year's subscription.
I wasn't too happy about this, but since I hadn't cancelled it myself, I didn't expect a refund.
But I tried anyway, so contacted their customer service department, explained the situation, and here is the response I got:
"Hi Orestis,
As a courtesy we have credited your last subscription charge to your account as per your request, we hope to see you back with us in the near future."
I didn't mention I'm a journalist in order to jump the queue, or get angry with them in any way. I am certain many other organisations wouldn't refund me in this situation, as they aren't bound to in their terms and conditions. The lesson I have learned is to always keep a look out for any subscription-based websites that take money directly from my account and not forget to cancel.
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