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Give me choice
I’ve been looking to buy a new desktop system for some time and finally settled on the Dell Dimension XPS 420 with a colour laser printer. I configured the system to my requirements online and the total cost came to just under £1,250 - not an inconsiderable sum considering the starting cost is advertised at £649.
The only problem was the operating system. There was no option to have XP instead of Vista, this is vital to us as one our essential work programs (Avid Xpress Pro) cannot yet run under Vista - in fact this is true of many of our current programs.
In addition my wife’s work intends to remain with XP for several years and our machine had to be compatible with their system. So I phoned Dell to get this changed.
The first operative I spoke to said I couldn’t have XP, but I could load it on additionally myself. I said this was ridiculous; other manufacturers offer this option and I wasn’t about to pay £1,250 to then have to reconfigure the machine myself. After much discussion he promised to investigate this further and email me back - he never did. Two days later I called Dell again, spoke to a different operative and got the same answer.
I find it extraordinary that one of, if not the largest supplier of computers in this country will let you configure every aspect of your system but not the version of the operating system.
Tim Marchant
February 12, 2008 in Customer Service | Permalink
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