I picked up your magazine this morning just as I was deciding which Blackberry to go with. Having read the review about the Treo, I trotted off to Vodafone in Peterborough.

They knew nothing about the product (or Blackberries for that matter) but were as helpful as one can be without any knowledge. I bought the product and signed up for the appropriate service. On leaving the store a text came through from Vodafone (on my old phone), inviting me to use my new phone to visit their website and get set up. How efficient I thought!

But that's where it ended. Having spent an afternoon setting the Treo up, I eventually rang Vodafone when I couldn't get an internet connection. I was told the product didn't exist. I explained it did as I had it in my hand.

After being told by the call centre member that my voice was too loud (I do talk loudly!) and it was hurting her ears, I called back to hopefully be in contact with someone more helpful.

A very helpful young (they all sound young nowadays!) man told me that the product did exist (as if I didn't know) but that there were no support details on their system. He spoke with technical services and they confirmed that neither the settings for internet connection or the support documentation had been released. No-one knew when they would be released.

The advice I was given - go back to the store and get a refund. I will say, though, that I was given a £10 credit on my phone for my trouble.

So, the product reviewed by PCW and promoted by Vodafone is being sold without the only reason for buying such a device - an internet connection - being unavailable.  Surely a case of mis-selling?  Perhaps Vodafone could train their staff.

And if you've still got the device, could you tell me what the settings are so that I can have a go at getting connected rather than just take it back and move after many years with Vodafone to another provider.

Caroline Page