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Hello, Metronet - anyone home?
I do feel sorry for those who use Metronet for broadband - that includes myself. The breakdown frequency is unacceptably high, but I am staying with them pro tem in the belief that many others will desert them and thus relieve the pressure on their seemingly poor quality equipment.
It cannot be beyond the wit of man to find an automatic means of telling subscribers who telephone server technical hotlines whether there is temporary capacity overload or access is denied due to equipment breakdown.
Instead of the conventional engaged tone that greets enraged callers, why not enable BT to use the sound of babble by chatting people for overload, the gurgle of a frying electrolytic capacitor for minor faults and the sound of repeated explosions for major breakdown. Then at least we will know whether to try again in five minutes, five hours or five days.
David Boswell
April 28, 2006 in Vent your spleen! | Permalink
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