I feel compelled to write my first letter to a magazine following what I consider to be exceptional customer service from one of your advertisers. I purchased a refurbished Advent Mediacentre PC from Morgan Computers. The machine arrived and was as described, but after several weeks the power supply failed.

Based upon previous experience of mail-order companies, I assumed it would be cheaper & quicker to replace the PSU myself, but it was not a 'standard' unit. I spoke to Morgan, who collected the machine the next day, repaired it, and delivered it back within days.

The machine had shipped without a recovery CD, and I enquired if it was possible to be sent one.  Morgan shipped one but it was lost in the post. In the process of installing software to make a ghost copy of the hard drive as an alternative, the drive suffered data corruption.  Morgan responded by offering to order another recovery CD, but advised that it may take a week or two to arrive. They then notified me that they were unable to obtain the CD, but if I sent the drive back to them, they would have it reset back to factory default. This was turned around in days.

I would like to recommend and heartily thank Morgan for their outstanding customer service. It is interesting that a company specialising in re-furbished and surplus equipment can put some of the other companies I have to deal with to shame.

Michael Breckon