I've had no problems with Tiscali, but this sounds familiar. I had similar problems/indifference with Virgin after 3 years good service. It seems when you have a problem, most ISP's are equally useless.

I have a customer who uses Tiscali. They changed over to the free day time rate and subsequently received a massive phone bill as Tiscali's installation service had not changed the number they were dialling, despite saying at the end, "the service is now installed and you can start using it immediately". The customers have complained and Tiscali have just ignored them. I wrote to them complaining and they wrote back to me saying they had completed sorted the problem and our mutual customer was satisfied. I called my customer and they had still heard nothing. More lies....

I have not been able to use my email address for two days now when is it going to be repaired............

Sick and tired of trying to log on to tiscali. days go by not being able to. Most frustrating, and a complete waste of money

I'm having a similar problem, apart from the fact that it's the emails I'm sending out that are being delayed rather than the ones I receive.

I too was told that there was no problem with the Tiscali service - something I find hard to believe given that emails I've sent out to certain addresses have taken anywhere between four hours and two days to get to their destination.

Tiscali's support team (phone) gave me an email address so that I could send a header from a delayed email to their tech support team - and when I tried to send to it, my message bounced back, access denied. Not very helpful.

I then called tech support again - it took an 18-minute call (which I'm paying for) to discover that I'm not allowed to send an email to tech support from my desktop and have to email via Tiscali's website. Given that - ever since I opened my Tiscali account - it's taken two days for Tiscali-generated emails (billing info, etc) to get to me, I have no great confidence that Tiscali will resolve the issue any time soon.

It looks as though tiscalis problems are back again. I am losing mail and suffering long delays up to 20 hours in some cases. The problems started on Wed evening and have been going on ever since. I am able to send nad receive current emails via Internet Explorer by logging on to the Tiscali Web Page but Outlook Express doeant work. I spent 30 minutes on the phone to tiscali last night and was advised in the end to download and run Firefox from mozilla.com and to use it as my browser as Explorer has a problem.
Explorer works OK but I feel certain theres something wrong with Ttiscalis server

I agree that Tiscali should not show all their dials at 100% when blatently it is not! Why have them?? The service has got so bad lately, I am going to leave them as soon as I can, it wouldn't be so bad if they were prepared to help or contactable when EMail is down. You spend ages system checking and re-booting and hanging on "help" lines, only to find out it is "Technical Problems", Well Tiscali, stick the blasted plug back in the wall and get on with the job you are overpaid for!!!

My tiscali connection has been playing up for weeks and then went dead. I called the help line 6-7 times and just got some guy who struggled speaking english let alone even knowing what the internet was. So i thought i'd email the help desk from work. I told them that my ADSL line was dead but the phone line still worked and i got this genius responce..... "to troubleshoot any concern related to the connection, you need to be connected to the internet."

Had numerous problems with tiscali since joining them. One afternnon the internet went down and didnt come back on for 2 weeks - a family member in the know could find absolutely nothing wrong with any of my settings. Then when it did come on it was incredibly slow. I rang the very helpful (or maybe not :) )call centre in Asia only to be told that they were amazed that I was getting such a slow speed and that they'd send me a diagnostic email straight away. The 'diagnostic' email invlolved "checking that my anti-virus was ok and that my firewall was not causing any problems" to say i was annoyed was an understatement. i had spent over 25 minutes on hold on a good old 0870 number to be sent a crappy email telling me to do what i had already done in the first place to make sure there wasn't a problem at my end. Eventually after several calls back to Asia I had a service that resembled the poor slow service that I had had before Tiscali had mysteriously stopped working! Watch out Tiscali are all too happy to say that they are 'looking into problms' but all you are likely to get is them blaming BT (who have nothing to do with it!) Enjoy...

I have been a Tiscali customer a while now, and WAS quite happy with their 2Mb broadband package - until the last few weeks. Started to get intermittent loss of ADSL and modem frequently having to log back in again. Reported it via email and waited.... On one day, it suddenly started to work again - in fact seemed to be faster than before!!! It didn't last - and was back to same fault in hours. Also noticed bandwidth was slowing down to a crawl - worse than dial-up at times. Frequent contact with Tiscali via emails and phone produced the typical "check your equipment" dialogue, and full denial of any problem at all. Called BT in the end to ask if Tiscali had logged a fault at all - nothing known about, but BT kindly checked the exchange and line for me anyway, and have been to my home today to check BT socket etc. No fault at all with their equipment so far - and all indications are that it is actually Tiscali's Router that could be at fault!!! Now waiting for BT's broadband specialists to look into it - and so far I'm impressed with their honesty and reliabilty - unlike Tiscali!!!
Not bad for a BT phone customer who is sadly tied to Tiscali Broadband for another few months yet :( Mind you, price wise it would seem I have a good deal - as long as the ISP can actually provide what I am paying for!!!

I setup Tiscali for a friend on a new PC. She is unhappy with incoming mail. Frequently the download window says 'receiving mail' but nothing happens. Sometimes she has waited for 20 mins and nothing has happened. Is this typical for tiscali?

We were relatively happy Tiscali customers, until they decided to ‘Upgrade’ their broadband service at the end of May.

Like many of you I began to suffer a frequent loss of ADSL and modem frequently having to log back in again. I too reported it via email and waited.
Tiscali replied promptly with the same old rubbish about checking the phone connection, for interference etc, even though I pointed out to them that the service had been fine for over a year, prior to their ‘work’ that weekend.

As Tiscali proved to be so unhelpful, my husband changed the router from our wireless one, back to our previous version. This seemed to work for a short while, in that at least I could connect to the Internet, even if it was slow & intermittent. That was short lived. I am now frequently unable to connect to the internet, & when I eventually succeed, it often disconnects saying ‘No Dial Tone’. This is bewildering as there is no problem whatsoever with our phone connection.

I am, obviously, also unable to send & receive emails properly. When using Outlook express, emails seem to be sent, but then 5 minutes later McAfee pos up to say that the email can’t be sent as the connection has timed out. I tried to solve this by using Tiscali to send emails, but to no avail. At least when using Outlook express, McAfee reports the failure, the Tiscali website takes an age to apparently send the email, although it never actually appears in the sent box. I only discovered this when a disgruntled client rang to ask where my work was…. which had been sent 2 days previously, or so I thought. Interestingly, Tiscali reports ‘No faults reported, service 100%’, even when it has clearly failed to send my emails.

Ironically, when I am able to connect eventually to the internet, the 2 sites I frequently can’t access are Ebay, & … Tiscali!!

It seems more than a coincidence that these problems arose after Tiscali’s ‘service improvement’. Despite receiving a letter from them informing us of these ‘works & interruption to the broadband service’, and a request from them that, should any difficulties arise following this, Tiscali are uninterested in attempting to resolve the issue with anything other than a bog standard, unhelpful general diagnosis.

If Tiscali refuse to provide more constructive advice, then we will be changing ISP. At least with TalkTalk or Sky we wont have to pay for their service, even if it turns out to be as bad as Tiscali’s.

i have to agree started tiscali in january and only been able to use it for 12 days out of the 9 months.

the bt came out and tested the line and exchange and found nothing wrong even told tiscali on the phone nothing wrong but they kept causing problems.

in the end i went to trading standards and told them there not suppling me with the service and they told them to supply the service or cancel the contract.

tiscali are a complete waste of time and money and the technical support is a laugh they follow what is onscreen and if you say i have done that what next they panic and move and pass you on to 2nd level technical support and never ring you back even if they do they say there is a fault we are reporting it to bt.

the bottom line is tiscali are a budget service with no budget as there engineers dont know any thing about adsl or modems fact even there ( invisible engineers in london ) so do not by tiscali they also narrow your bandwidth when they feel like it.

there no good.
i was on 1mb fixed sod that tiscali crap.

as bt said bt max does not give you the seeds quoted. check your speeds.

I have been using tiscali for about 2 years now. To begin with they where nothing short of excellent. Being an ex (i say ex as i quit the business thank god) IT professional working on networks in large businesses especially CISCO networks i like to think i have some sort of grasp of what the problem with my internet is!

Now for the past 4 months now i have recieved an extremely slow service and after taking all the troubleshooting steps i phoned in. Not once, not twice, hell not even three times! No I have contacted tiscali a total of 43 times asking for my problem to be sorted. Now granted i know the current EXTRA slow speeds are due to my local exchange however i know over the past 4 months what the problem has been and still remains.

I play alot of online games, unfortunately not for long as i am joining the military but still i am trying to make the best of the time i have left as a civvy and playing online computer games is a past time of mine i do enjoy and i pay the charges for this service so i may do that.

I decided to run several trace routes using normal command prompt and then for a more accurate reading i decided to use HLSW.

HLSW showed me that not only was i being put through over 15 yes i kid you not 15 hops to a server based only in london but i was being routed through germany!

I told them on the phone i was being routed through germany and there was simply no reason for this and it was slowing my connection down due to the obvious reason my signal had to travel over a longer distance and they said they would "sort it".

Coming up to 5 months now and nothing has been done and i am indeed considering legal action against the company as the service has been disgusting to put it nicely!

Nearly a week without the internet over Christmas week, thank you very much Tiscali, for your lack of commitment, lack of acceptance that there is a problem, and for helping me to see the light that I should leave you bunch of cowboys and move to a company that actually looks after it's consumers.

If I choose to use a third party router, then that is my right as a consumer, and no ISP should deny me support on this basis...Tiscali do this ALL the time, every single time I have phoned the support line, the script is the same, install "our" modem we supplied and call us back if it still doesn't work.

I have been through 3 different brands of router over the last year, now I appreciate that no ISP should not be responsible for third party kit, but I have to say, they are taking a harsh stance on us poor consumers expecting us to prove our kit before they will lift a finger.

Tiscali, your service may once have been something to look at, but at the cost of your dismal support? I think not.... Adios!

I've had alot fo the same problems with tiscali over the years. I've found that if you know who to talk to you might actually get somewhere.

The last time I had email trouble (24hour+ outgoing delays), I was tearing my hair out trying to talk to the tech support people (who in my prefessional opinion as a software engineer really do know nothing). After 2 days of crap from them I made a complaint. The customer service guy got it 'escalated' right away and even gave me a free month on my account for the trouble.

I'm still angered by all the lies and the asian tech support (I can tell you for a fact that they just sit there with a little book and look something up whenever someone phones)

I am another customer who is today waving goodbye to Tiscali for ever. I have had no broadband connection for 6 weeks. I have phoned their technical support regularly and have received a succession of faithful promises that access was about to be restored, none of which were ever kept. I have also received a succession of outright lies about the reasons for the problem - at one point they had the gall to say it was due to enhancement work they were carrying out (but they couldn't explain why that would keep me offline for a month or what they were doing by way of alleged enhancement). They were incapable of even keeping promises to phone back, which was not surprising since, no matter how often I gave it to them, they never seemed to keep my number on their system. The complaints department was equally useless and verging on rude. They could give me no direct numbers to contact a supervisor, or even a fax number, and they ignored all emails. Never, never again will I touch anything involving Tiscali.

I live in Stockport cheshire and Ive been having problems sending emails I recive them ok its been going on for a while now I use the phone line & as Im trying to send the emails I have to keep re connecting could this problem be looked at I belive Im not the only one with the same problem ?

AUTHOR: hakim
EMAIL: hakim_bdl@hotmail.com
IP: 41.221.17.248
URL:
DATE: 06/22/2007 06:56:05 PM

I have been with Tiscali for a couple of years and had a few problems with connections etc but then an intermittent fault arrived to my attention, and every hour or so the connection will drop and still does to this date. On January the second I decided enough was enough and called Tiscali, fat lot of good that did! They got me to change filters, switch to my usb modem (i had a belkin 125g router), move my cordless phone away from my router? I know these can interfeere with wireless but not with the actual adsl connection (i knew this because the log was telling the connection was lost). They told me to not use any halogen lights??! To try the test socket which did the exact same thing! Change cables, change my router for another one! Then finally they logged a fault with BT!! Took 6 days for them to finally get back to me telling me they had found no fault checked bt's website of reported faults and this had been closed at least 4 days before they contacted me. I then tried to change my router, luckily my router was still under warrenty and currys happily exchanged it for a brand new linksys wag54gs wireless router. When I plugged in later in the day disconnected from the internet agen! I phoned tiscali to check I had all the correct settings and yes I had! Shortly after all this then then had the bleedin cheek to issue me with a warning about their fair usage policy! Saying I had to only browse internet within 6pm - 11pm. They have lied to me from the beggining about a "unlimited" service!! Yesterday I had decided I had had it with this faceless, lying, incompetant, peer to peer limiting, speed throttling, useless company and decided to get the hell away! I found online a company called adsl24, they assure no port blocking, no peer to peer limits, and that if this problem continues they will persue it straight away by sending an engineer to my house. Sounded great and price not too bad either, 19.99 a month for 30gb on peak 300gb off. I called tiscali today to request my MAC code and called adsl24 immediatly! Am being transferred soon and will post another comment on how it goes, wish me luck!

My advice to anyone on orange broadband, virgin media, tiscali or BT to sign immediatly to a smaller more reccomended ISP!
http://www.ispreview.co.uk/

up until Oct 2nd 2007 I have been with Tiscali in some shape or form for many years starting with Mercury, Cable and Wireless, 132 and finally Anytime TAlk and Broadband with Tiscali and now I am with them completely for line rental and up to Oct 2nd 2007 EVERYTHING was fine including all my services - changed to their new all in one package and I feel like I have turned into a nagger with constant complaints and nothing has been fixed yet. The latest I have had an intermittant line and caller display for the last 7 weeks. No replies to emails or apparently escalating when speaking to Customer service and am still waiting Today is 8th March and spoke to customer service on tuesday last.

Why has it gone to pot?

up until Oct 2nd 2007 I have been with Tiscali in some shape or form for many years starting with Mercury, Cable and Wireless, 132 and finally Anytime TAlk and Broadband with Tiscali and now I am with them completely for line rental and up to Oct 2nd 2007 EVERYTHING was fine including all my services - changed to their new all in one package and I feel like I have turned into a nagger with constant complaints and nothing has been fixed yet. The latest I have had an intermittant line and caller display for the last 7 weeks. No replies to emails or apparently escalating when speaking to Customer service and am still waiting Today is 8th March and spoke to customer service on tuesday last.

Why has it gone to pot?

I have found i cannot send
E-Mails & dont go on-line
auto. Also my telephone line
is terrible. It cuts out at half way through messages
of 1471 &1571 would you check this out for me
I am not a very happy
customer Thankyou

Tiscali has been vosted the best service provider 2007 meaning all the others must be really bad. Who regulates these cowboys? We have Tiscali 8meg superfast broadband which runs at best around 4.5meg down to 1.5meg at most times. My wife’s plays online bingo and Tiscali broadband can't even manage that leaving my wife complaining to me about this rubbish service provider. After months (about eight) of complaining, I finally got an email saying, "Sorry for our timely delay, we presume this is resolved". What as wasted of time. Please avoid Tiscali at all costs; they are really rubbish, both as a supplier and customer services. Rubbish Rubbish Rubbish!!!!