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Thanks, Belkin
The IT industry has a poor reputation for customer support so when things go well I think manufacturers should be praised and hopefully the market will reward them
Recently the transformer on my Belkin USB hub failed after about a year- like many people I often don't keep receipts for lower cost items so I was resigning myself to replacing it or finding a compatible transformer when I rang the company.
I was immensely impressed when I rang the Belkin helpline- although I was in a queue it took my number and as promised I was rung back within an hour. The staff arranged to post a replacement within days without any hesitation and even apologised that it may take up to a week to arrive - in fact it came after 3 days.
Although providing good service costs companies money it will undoubtedly effect my purchasing decisions in the future and hopefully such companies will prosper. I am sure that companies can pool information to detect the small number of people who might abuse such facilities. Keep up the good work!
Martin Andrew
I like you had a great response from Creative, when my brother w(who is terminally ill with cancer failed to get a response from Amazon, i contacted creative, about his Zen Micro, which he had purchased almost a year ago from Amazon, it failed to re boot, and after contacting Amazon with no response, i contaced Creative who asked him to return it and they replaced it with a new model within days, their e.mail responses were prompt and really helpful, i cannot praise them enough, especially as i had had such bad customer response from Comet after my laptop broke down after 35 days, and they would not replace any only repair this tpook forever. Well Done Creative
Posted by Dr Irena Hemmerman | December 22, 2005 2:04 PM
I don't believe you.
For each of the last three days, I've spent half an hour trying to reach Belkin UK Customer services. A UPS I bought simply does not work, and I'd like one that does.
And the phone just keeps on ringing... but no answer.
Posted by Michael Clark | July 14, 2006 1:17 PM
Note; That under United Kingdom law; you the customer have the right for a product to be REPLACED not repaired up to a period of 6 months after the purchase date. Dont let the shop fob you off, be persistant. If they get awkward and if you paid for it on your credit card,then ring the cards customer line. As legally they are liable, and will chase the shop via the headquarteres...works everytime. If you paid cash or on debit card you still have the same right.
Posted by Colin Brown | August 20, 2008 2:49 PM