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Cross over Tiscali pricing
I use Tiscali broadband and was recently asked to organise broadband for somebody else. I called Tiscali about their £17.99 package which is 2Mbits/s with unlimited use and was told that we could
only have a 1Mbits/s service, also at £17.99.
This made me slightly cross as they expect me to have a lesser product for the same price. They then said I could only use the service for a limited number of hours a day. This was too far and I'm now looking for another supplier for my friend and myself.
I also find Tiscali's website the most un-user friendly that I know of. For example if you log in to
the email section and then try to view details regarding your account, you have to re-sign in to that section. Once viewed, if you then try to see your current usage you'll have to re-enter your details.
I know BT has a slight monopoly on the market but if Tiscali's website and service is any thing to go by then you can see why.
Something really needs to be done to control these companies who clearly believe the customer is not worth the effort.
James Cook
I don't think you can blame Tiscali if a 2Mbs service is not available at your friend's address, this also applied to me and I was offered the 1Mbs at £15.99.
The 1Mbs unlimited service at £15.99 is clearly shown on the Tiscali web site.
Looks like the Tiscali person is human and made a mistake about the price(or did you mis-hear).
Either way it's not worth the hassle of changing from a very reliable and inexpensive Broadband provider.
Posted by Roy Bunting | September 16, 2005 6:04 PM