I wrote to you recently (Tiny complaint causes service woes) regarding my after sales experience with Tiny.com. You forwarded my email to a contact within that company. He very quickly responded, apologising for the delays and gave me a telephone number and code to quote following which my computer was collected and very quickly repaired (four days from collection to being delivered back fully repaired).

I’d just like to thank you for your intervention, without which, I'd probably still be on my umpteenth repeat letter.

Very briefly, my experiences with Tiny.com are a bit like the Curate’s eg - good in parts. On the positive side, you get a well specified computer at a very reasonable price, the installed components are from well known companies (except for the mother board, which is made by FIC, a company that I haven't heard of) and if everything works ‘out of the box’ it will be a good experience (I am currently playing Half Life 2 at top resolution with no problems - other than getting killed much more quickly than before!).

However, if a problem occurs with your new computer, the experience won't be a good one. Their help line was an expensive joke. As I said earlier, without your intervention, I don’t know what I would have done.

It would be a shame to see the latest incarnation of Tiny fail, but fail it will unless its after sales department pulls its finger out. Once again, thank you very much for your help, and I hope to have many more years as a regular subscriber to your magazine.

John Morgan