Mac OSX and masking tape?
The PC industry does itself no favours.
I use a Palm Treo Smartphone, which I sync with MS Outlook on my PC using Windows Mobile; or rather I did until I applied the Office 2007 SP2. The file format change broke the synchronisation.
Palm's UK support website was useless, full of broken links. Their US WebChat rep suggested that I apply a Windows Mobile file format upgrade. Sounded good, but when I ran it, it told me that I was using the wrong language, and it would terminate. US English vs. UK English? No, same result with the file from the MS UK site. Then, eventually, the penny dropped, temporarily change the language on the Smartphone to US English, and it worked. Really!
By this time, the WMDC sync interface on my phone was well and truly broken, so I went back to the Install disk that came with the phone. It said that it would only run if I had Adobe Reader 8.0 or above, even though I keep myself well patched and have 9.1. Luckily, I remembered what I had to do when I first bought the phone and bored down three levels on the disk file structure until I found something that would run and do the job. And my phone now syncs again!
Would an entry-level PC user have found their way through this maze, or would they have given up and bought a Mac?
John Fleming
Vista community should get free upgrade
I have to tell you that Windows 7 is a triumph for me and all the little Vista quirks such as losing Wifi after a Hibernate and the UAC aggravation have disappeared. In addition I love the interface and I am not looking forward to downgrading back to Vista when the RC expires.
However, as Windows 7 was developed directly from Vista and the experience and feedback of all the early Vista adopters has been instrumental in making Windows 7 the quality OS that it clearly is, don't you think it would be a nice gesture for Microsoft to offer all their loyal Vista users a free upgrade to Windows 7 in recognition of all the free support they have had from the Vista community?
Once the corporate lads move en masse to Windows 7 (and they will) Microsoft will clean up anyway and it's always nice to spread good fortune around, don't you think? I await my serial key with anticipation, but without holding my breath
Jeff Annely
Glossy screens
Am I unusual in thinking that glossy screens on laptops are close to useless? In an amusing bit of doublespeak, these are sometimes labelled as 'anti-reflective'. In perfect conditions they give a nice picture but if there is any light on the user or behind them, there's a big reflection.
In sunlight on a train journey, for example, they are hopeless, sit one way and light falls on the screen. Sit the other way and all you can see is yourself. There is a simple solution, use a matte screen. We recently managed to get one by buying last year's model, but it seems glossy is now almost ubiquitous on laptops and, sadly, starting to creep in on monitors. Is there any chance of sense prevailing over marketing?
Professor Peter Hancock
A bad week to be European
This week hasn't been short of product announcements. We've had the Zune HD, the Palm Pre has a release date and Lenovo has announced the world's first netbook based off Nvidia's Ion chipset.
However, it seems Europeans are going to miss out on all three. While in the US the Palm Pre has been given a release date and an exclusive carrier has been named, there's only random speculation about O2 carrying the Pre in the UK, with no confirmation and no release date.
Of course, the Zune HD might actually be good, but we wont know about it, unless Microsoft breaks with tradition and goes for a worldwide launch. So far, no Zune model has yet made it to these shores.
The worst is the Lenovo S12 though. This could be the most interesting laptop announced for a long time as it has a 12in screen, a Geforce graphics chipset and an HDMI output, which makes it well suited to playing back HD video.
Except, in Europe it wont be using the Ion chipset, instead tied down to the same tired Intel chipsets we're all bored with.
Extra charges for virus removal
I read Clive Akass and Barry Fox's articles with interest in the May issue. I haven't been exposed to the issue raised by Clive, however my gripe is much related to Barry's.
When you purchase - at least online - Norton Internet Security you are told you are entitled to install the product on three PCs. But instructions on how to do this are nowhere to be found on the website, where you are always directed to the products page and encouraged to "buy now".
Even on your "Account Page" where your product key is to be found there are no instructions on how to use it. Adjacently you get an icon to "download" and you fall into the trap of buying another license for 3 PCs - at least I did last year!
When the need arose to make use of one of the "spare" licenses I spent about 30 minutes trying all sort of tricks. Eventually I downloaded the free 15 day trialware and when I was encouraged to subscribe rather than using the product key provided with the trialware I introduced the one purchased earlier and low and behold it worked!
But nowhere on the site, support or elsewhere could I find this simple solution.
Constantin Christofidis
The great RMA robbery
Is it me, or are vendors keener to refund failed returns rather than replace them? You may remember when times were good and products would be superseded with shiny new ones in the blink of an eye. Consequently prices for the tired old goods would drop very quickly. In those halcyon days vendors were more than happy to use up their old stock on warranty returns. I remember Maxtor even had a policy to offer cut-price capacity upgrades for drives failing near the end of their warranty. Now that goods are getting more expensive due to the sliding sterling rates, there seems to be much less appetite for a simple, honest replacement policy.
I purchased a Samsung SpinPoint 750GB drive from a well-known on-line retailer. After extensively testing the drive, I found that it would not write past the first 6% of its capacity. I returned the drive, only to be told that stock was 'overdue' and was immediately refunded the line item price for the drive, without being given the option to wait for new stock. Purchasing the same drive elsewhere would set me back an extra £12-14 in a higher price and carriage.
Given the high failure rates of IT hardware (whatever happened to QA?) this looks like just another way to lift a few extra quid out of recession hit computer enthusiast.
Bart J Smit
Shock and horror, some excellent customer service
Just over one year ago, I paid for an annual subscription to IGN / Gamespy's premium website. In addition to faster downloads of patches and demos, it also gave me access to plenty of MMORPG beta tests, which is the main reason I subscribed.
Consequently, I didn't use the service and completely forgot about it. At least until a week ago when I was rebilled for another year's subscription.
I wasn't too happy about this, but since I hadn't cancelled it myself, I didn't expect a refund.
But I tried anyway, so contacted their customer service department, explained the situation, and here is the response I got:
"Hi Orestis,
As a courtesy we have credited your last subscription charge to your account as per your request, we hope to see you back with us in the near future."
I didn't mention I'm a journalist in order to jump the queue, or get angry with them in any way. I am certain many other organisations wouldn't refund me in this situation, as they aren't bound to in their terms and conditions. The lesson I have learned is to always keep a look out for any subscription-based websites that take money directly from my account and not forget to cancel.
Bandwidth Gobbler
I have a media centre PC which no one is allowed to install anything on. It is the mission critical system in my house. I noticed recently that on a restart, the time taken from when the machine was new has gone from seconds to minutes. There was nothing in the start-up because I very rarely install anything. I was thinking about ghosting it back to when it was delivered but then I thought I'd try your tricks in the May edition. I fired up the autorun suggestion, expecting not to understand a word of the reports but... I did, because this machine is clean I saw a service running called Kservice, thoughtfully provide by Kontica.
A bit of investigating revealed this had turned my PC into a P2p server, courtesy of the BBC, no doubt I'd click "I accept..."
When I'd installed iPlayer. I turned this from automatic to manual, it's not as though I use iPlayer much, and my machine is back to normal. I wonder how many other readers have added this resource, bandwidth gobbler inadvertently.
Roy Houghton
Positively Ancient Apps
I had to smile at your Editorial (PCW June), especially on the subject of positively ancient apps. For my finances, I'm still using daily, Quicken UK version 3 for Windows (3.1 Recommended!) which I must have bought around 1994. It's on two floppy discs together with a large well illustrated and comprehensible manual and replaced an earlier version which I think came as a cover disc with the old PC Direct magazine.
I transferred it to a new computer running Windows 95 in 1996 then onto another with Windows XP in 2002. It has always performed perfectly well, produces excellent graphs and reports, the latter being easily transferred to Excel 2003 using the Print Report Tab-delimited Disk File facility.
It's needed no support from Intuit's Helpdesk; just as well as it's not been available for this program for years.
I'm currently holding off getting a new computer until Windows 7 is up and running with vendors but wonder if my luck's running out and my faithful old friend will end up in a drawer along with its contemporaries. On the other hand, so long of course as we still have floppy disc drives, then maybe...?
